FAQs, Shipping & Returns, & Privacy Policy

 

Frequently Asked Questions

SHADOWCRAFT SHIPS TO CONTINENTAL USA ONLY

Payment Options?

ShadowCraft accepts most credit/debit, PayPal & Venmo for forms of payment online. No cash or checks.

**Through paypal , a link may be generated for payment for custom orders as well. Venmo may also be used for customs.

Location? Do you have a physical store?

There is no physical location, though sometimes during holiday season local pickup is available.

What wax is your candles made out of?

All fixed jar candles made by me are made of a soy wax blend. It is mostly soy, but there are additives in the blend to hold the soy together—soy wax without additives does not take shape inside a jar.

However, soy has a much lower melting point. This causes the burn time for all candles to be shorter than paraffin or beeswax. Our current wax melting point is at 110 degrees F.

All non-jar candles such as the taper or pillar candles are a paraffin and soy blend. Ratio is 2/3 paraffin and 1/3 soy. This blend is needed for candles to hold any shape outside of a jar—blends with too much soy will completely melt all over your space.

To ensure safety of product, 2-3 day shipping is mostly used for the candles.

 

Do you have a form of contact other than email?

Not at the moment. My main form of inquiries for everything is only one email. support@shadowcraft.store.

I may respond to questions over social media, but all shipping inquiries must be made through email.

 

Shipping

ShadowCraft ships once per week on the nearest Monday after an order is placed. Please, understand that many of the items are made to order. I will do my best to get your products to you as quickly as possible. Non-Custom orders generally will ship 5 - 8 days after ordering because many of the items on this shop are made to order. 1 week for pre-made accessories that need adjustments. Custom accessories can take anywhere from 1 week to 1 month to create.

Note: During the holiday season (October-January), processing regular orders could take a week

You will receive an email with your order receipt & when your product ships, you will receive an email and a tracking number. Make sure to check your junk or spam folder.

RETURNED PACKAGES FROM IMPROPER ADDRESS

If you supplied an incorrect shipping address, and the package was “returned to sender (ShadowCraft), I will reach out to you about paying the full shipping price again or a partial refund of your items (basically everything you paid minus the shipping costs).

It has happened where the address error was on ShadowCraft, in that case. It will be covered by us and I greatly thank you for your patience.

Returns & Exchanges

ShadowCraft does not generally take returns and exchanges and all sales are final. If your item arrives broken, or you received wrong items in your order, please contact SC at support@shadowcraft.store. To receive any exchange or return, the request must be done within 3 days after receiving the product. The product must not be noticeably worn or any products used.

ShadowCraft does not allow any returns for apothecary items, candles or crystals.

 

Legal Disclaimer

All items are sold as CURIOS ONLY. Due to local, state, federal and payment processor laws I have to disclose this. By purchasing from ShadowCraft, you are recognizing and acknowledging you have read my shop policies and understand them 100%. Candles are sold as decorations only. Should you choose to light your candle, you acknowledge the removal of ALL flammable materials before lighting and keeping away from children, pets, curtains, drafts, etc. You agree to HOLD HARMLESS ShadowCraft and affiliates, members, persons and employees of any All injury, disaster, health concern, sickness, any incidents, fire, property or personal damage, etc. You are taking full responsibility for any and all purchases of any items from this E-commerce shop.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Humans are complex; therefore, results may vary depending on consumption and individual physiology. The ShadowCraft and affiliates are not responsible for consequences as a result of the misuse and misrepresentation of our products.
Please be advised that you are on a site that promotes the use of and sells homeopathic & herbal supplement products that have NOT been evaluated by the FDA. All products sold are intended for spiritual and entertainment purposes and have no guaranteed outcome or results. The buyer assumes all responsibility for items once purchased. ALL SALES ARE FINAL.

As with all handmade items, the listing image may vary compared to the product received.



Privacy Policy

ANALYTICS

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

ORDER + ACCOUNT EMAILS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

CUSTOMER ACCOUNTS

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

FOR CUSTOMERS

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

FOR VISITORS

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.